This bingo card has 25 words: Call from a member, Call for lost override, Do a new PA over the phone, Call from MAC to enter a member, Call from CVS to check the status of a PA, 3rd party call, Call from Shelly at MO, Help pharmacy process a claim, Checking eligibility for a member, Providing a MRN to a caller, Do a renewal over the phone, Provide formulary alts for a drug, Why was there a price change?, Call from Walgreens, Call from CS next door, Request for PA over QL, Call for a Peer to Peer or Recon, Call from Sales, Call about Specialty Coupon Program, Caller comments about great service, Get a call about unbreakable packages, Call about ED drugs, Transfer from Member Services, Calm down angry caller and End a call with "Thanks and have a great day!".
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