This bingo card has a free space and 24 words: USE EMPATHY MORE THAN ONCE ON YOUR CALL, SUMMARIZE BACK TO THE CUSTOMER WHAT THEIR REQUEST IS, COMPLIMENT YOUR CUSTOMER, GIVE YOUR CUSTOMER MORE THAN 1 OPTION, FCR "DID THAT TAKE CARE OF THE REASON FOR YOUR CALL?", HANDLE A CALL IN UNDER 3 MINS., CREATE YOUR OWN (MUST BE SOMETHING NOT LISTED AND EFFECT CEM OR EMPATHY), CONGRATULATE A CUSTOMER ON THEIR PAYMENT HISTORY, ASK YOUR CUSTOMER HOW THEY ARE, WHEN USING HOLD THANK THEM FOR HOLDING!, POSITIVE LANGUAGE AVOID- I THINK, UM, MAYBE, SHOULD, I DON’T KNOW, PULL UP VL ON A CALL AND CHECK YOURSELF, USE EMPATHY PHRASE- 'THAT IS REALLY FRUSTRATING. I CAN UNDERSTAND HOW YOU FEEL.", TAKE NOTES DURING THE CALL, ADVISED Y0UR CUSTOMER THE STEPS YOU ARE TAKING, CHECK FOR UNDERSTANDING WITH YOUR CUSTOMER, HANDLE A CALL UNDER 2 MINS, USE PLEASE AND THANK YOU THROUGHOUT YOUR CALL, USE EMPATHY PHRASE- "IT'S PERFECTLY UNDERSTANDABLE THAT YOU'RE VERY UPSET ABOUT WHAT'S HAPPENED.", CONGRATULATE A CUSTOMER ON HOW LONG THEY HAVE BEEN A WELLS FARGO MEMBER, CONGRATULATE A CUSTOMER ON HOW LONG THEY HAVE BEEN A WELLS FARGO MEMBER DO NOT SAY “UM” ONCE DURING A PHONE CALL, WRITE IN Y0UR OWN EMPATHY STATEMENT AND USE IT ON A CALL, HANDLE A CALL IN UNDER 4 MINS and ASK 3 PROBING QUESTIONS.
Likelihood to Get a Bingo! | Wacky Wednesday Bingo | Quartz CS Bingo | Customer Experience BINGO! | Product Bingo
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