This bingo card has 24 words: Validated NON ARI has account specific questions – NON ARI would not agree to OBC to AH - was able to verify an appropriate yes/no question Case#, Provider call – asked for Provider name – gathered 1 piece of info Case#, Member brings another member on the line to talk about their account next – ask for first and last name – gathered 1 piece of info Case#, Validated NON ARI has account specific questions – AH did not answer – Offered to email the answers to their questions to the AH– NON ARI accepts – did not release email on file Case#, Member did not auto populate – asked for first and last name - gathered 3 additional pieces of info Case#, Member did not auto populate – ARI on the phone - asked for callers first and last name – members first and last name – gathered 3 pieces of info Case#, NON ARI gives permission to call AH – AH answers – did not use scripting right away – asked member for first and last name and gathered 3 piece of info Case#, Member auto populated - asked for first and last name – was able to update/add email or phone number to their file over the call Case#, NON ARI gives permission to call AH – AH answers – was able to use scripting (to some degree) – asked member for first and last name and gathered 1 piece of info Case #, Member did not auto populate – asked for first and last name -gathered 1 additional piece of info-was able to update/add email or phone number to their file over the call Case#, NON ARI gives permission to call AH – AH answers – was able to use scripting (to some degree) – asked member for first and last name - gathered 3 piece of info Case#, Member auto populated- ARI on the phone - asked for callers first and last name – then members first and last name Case#, Validated NON ARI has account specific questions – AH did not answer – was able to verify an appropriate yes/no question Case#, Member brings another member on the line to talk about their account next – ask for first and last name – gathered 3 pieces of info Case#, Member did not auto populate – asked for first and last name -gathered 1 additional piece of info- provided SA ID# over the call and either mentioned registration or got them registered Case#, Member did not auto populate – asked for first and last name -gathered 1 additional piece of info Case#, Member did not auto populate –NON ARI on the phone - asked for callers first and last name and relationship to AH - members first and last name – gathered 1 piece of info Case#, Validated NON ARI has their own debit card and asked for the account balance – provided correct account balance Case#, Member did not auto populate – ARI on the phone - asked for callers first and last name – members first and last name – gathered 1 piece of info Case#, Member did not auto populate –NON ARI on the phone - asked for callers first and last name and relationship to AH - members first and last name – gathered 3 piece of info Case#, Member auto populated – NON ARI on the phone- asked for callers first and last name and relationship to AH - then members first and last name Case#, Member auto populated - asked for first and last name Case#, NON ARI gives permission to call AH – AH answers – did not use right away scripting – asked member for first and last name and gathered 1 piece of info Case# and Member auto populated - asked for first and last name and they had a passphrase to validate Case#.
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