This bingo card has a free space and 29 words: Hear, Empathize, Apologize, Respond, Thank, Listen for emotion words, Validate Feelings, Make it blameless, Take ownership, Validates concerns, Don't Interrupt, Identify emotion & articulate it, Address what you CAN do, Every complaint is a GIFT, Be Present, Never begins with "I", Be sincere, Set realistic expectations, Opportunity to improve, Don't Argue, Key to Service Recovery, Be specific, Call a friend (Mgr or Pt Rep), Leaves a positive impression, Sequence is important, Apologize Immediately, Offer to help, Use Common courtesy and Say "Thank You".
Emotional Regulation- Opposite to Emotion Action | Hidden rules | Theme Biingo | Coping Skills | Week Of Respect
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