This bingo card has a free space and 29 words: hold on let me get a pen, calls you by wrong name, scheduled new patient appointment, rang urgent line, caller says thank you, complaint, loud pet in background, loud child in background, wrong number, abusive caller, addon appoitment, hold on let me get my insurance card, told the customer about portal, punched in 5 minutes early, asked, is there anything else I can do for you?, caller lost, gave directions, took over 100 calls, caller had you on speaker phone, husband and wife on call together, booked lab appointmentl, has an insurance we don't take, Can't urinate, requesting medical records, patient calling on their birthday, booked a follow up appointment, called to confirm appointment, booked an imaging appointment, caller asked to be put on wait list and 15 Calls Per Hour.
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