This bingo card has 25 words: Pt transfer from PSS or Surgery Scheduling, Patient is a Jr. / Sr., Call from TH Pavilion, Call from Insurance Verification, Have to enter a brand new WC Claim, Pt was involved in an Auto Accident, MCR pt refuses to give you their SS#, Fill out MSPQ for the first time, Get a payment over $500, Pt is the same age as you, New L&D 2+ weeks from delivery, Pt has PCP, doesn't know name, Free Space!, Pt believes you are Onsite, not at Oak, Tell pt you're not medically - trained, Update emergency contact to new person, Call for Walk in Lab or Xray appt, Have to transfer patient to billing, Pt calls you by different name than you stated, Pt claims not to have MCR part A only; does, Patient asks you to reschedule their appt, Patient has ESRD, Patient has a temporary address, Pt has out of state drivers license and Pt didn't know they had appt scheduled.
Call Center Bingo | Bizaro Bingo..... | Fall Patient Pay Bingo! | Service Access Week - Patient Encounter Bingo! | Customer Service Week
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