This bingo card has a free space and 24 words: "Will the diamond come in the setting, or do I have to take it to a jeweler?", Suggest an eye clean SI1 or 2 in chat, Sent a complete cart in chat and the customer checked out, "I'm a mother helping my son shop for a ring" Get the sons info while helping her, Reviewed a yucky diamond and automatically sent a different option rather than asking "can I help you find a different option?", Is a moissanite a real diamond? Explain the differences, "Is HPHT better than CVD?" You explained the difference between the two, "Will a lab grown pass on a diamond tester?" Explain why HPHT sometimes doesn't, Find an alt when a customer's diamond is DNA, Cranky Customer Alert: You helped turn their attitude around and they left happy, "Can I buy just the setting?", Ghost customer comes back later to answer your questions, You have an Athena diamond order! (DM Karly too), Explain what post growth treatment is in a lab and why it's not bad, Customer asks if you're a robot, You get the person from Pewaukee in chat!, Someone sends random rock pictures and asks for a gem ID, I have a diamond I own, can you tell me what it's worth, Show an HV customer diamond options, "Any discounts for a first time customer?", "I need the ring asap" Show quick ship options and they took your advice and checked out, "I want to custom design a ring" Show they options on the site and they choose one, Help a customer find a similar diamond on our site if they come in with one from JA, BE or BN and Discuss strong blue fluorescence and why it's not bad (offer to check on it for them too).
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