This bingo card has 25 words: Restate the customer's need/concern, Empathize with the customer's concern, Ownership Statement, Set clear expectations for forms, Confirm all needs are met, Provide customer with options, Use customer friendly language during rewrite, Build value by reviewing benefits, Active Listening, Be confident because you are the expert, Rewrite an auto policy, Rewrite a home policy, Free!, Acknowledge Tenure, Power close, Use the customer's name three times during call, ACW less than 40 seconds, Speak with enthusiasm, Thank the customer for calling, Assume the lead, Paraphrase customer complaints, Thank the customer for being claims free, Allow the customer to explain their concern fully, PIVOT from escalated issues to solutions and Say: I don't want to lose your business.
Building Trust and Positive Interactions | Customer Service 2025 | CRT Escalations Bingo! | Connection Bingo! | Make My Day BINGO
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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