This bingo card has a free space and 24 words: High CPU Uptime, "We are working on that", Wrong Category, "I can't submit a ticket", Had to draw the user a pretty picture, RDP Missing Icons, Forgot password, Escalated to Nick :(, Redirected user to correct process, No response after resolving issue, "Quick issue/question", Steve broke something, Rude User, Microsoft Outage, Wrong ticket type, VPN was disconnected, New Hardware Procurement, "Can you call this user?", Microsoft on RDP, "My pin doesn't work", Printer Issue, Infinite Aquera Wait, Secure Corporate Access and Didn't MFA.
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