This bingo card has a free space and 24 words: Used I CAN statement, Acknowledged the reason for the call, Recap the call in detail, Was able to de-escalate a call, Member expressed satisfaction for your service today!, Made a call out on behalf of the member #NoHomework, Listened to understand and not to just respond, Relayed information and confirmed the member understood, Asked Clarifying questions, Empathic to the member situation, Achieved FCR on a call, Used I will statement, Created small talk on the call while researching, Removed the member from the middle, Related to the members experience, Took ownership, Researched my inquiry and achieved FCR without any help!, Congratulated someone today!, Pulled all applicable KB articles, Relayed negative information in a positive manner to the member, Asked "is there anything more I can do for you today?", Did not put the member on hold, Smiled on a call and Asked the member for feedback "Do you have any feedback for me today about the service I provided you?".
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