This bingo card has a free space and 26 words: “Thanks for reaching out about this!”, “I’m sorry to hear that you are having trouble.”, “I understand how that could be frustrating.”, “I’m happy to help!”, “I understand that you’re on a timeline right now!”, “You are totally right!”, “I’d be asking these same questions.”, “I can hear that this is important for you.”, “What would your best-case scenario look like?”, “I’ve had something like this happen before — I know how frustrating it can feel.”, “I’ll work with our team here to resolve this.”, “I’ll get back to you as soon as possible.”, “I’m able to reproduce this — it’s not just you.”, “I see the problem here!”, “I get how this could be confusing.”, “That makes total sense.”, “I’m sorry you’ve had to deal with this.”, “It seems like XYZ thing happened.”, “Don’t worry, there’s a quick way to fix this.”, “Here’s how you can get it working again.”, “Let me know if I’m off the mark here.”, “I really appreciate your patience.”, “Thanks again for reaching out!”, “Let us know if you have any other questions.”, “Is there anything else that I can help you with?” and “I’ll do my best to fix this for you.”.
Useful phrases to deal with a complaint | De-escalation/Empathic Phrases & Statements | Empathy Bingo | Talk Off Bingo!! | Tune In Not Out
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