This bingo card has a free space and 24 words: I used a lot vocal enthusiasm during my call, I used words like Perfect, wonderfulawesome, I asked customer why they cancelled &documented, I minmized using words such as 'today', 'certainly' during my call, I used the word digital instead of online, I reviewed SERV & clearly explained 2 my customer, I provided the full username to my customer, I removed overuse of the customer name, I avoided overusing ma'am and sir, my customer paid with Paypal & I set correct exp., I made sure the Portal ID was correct in my Wilke case, My customer had 2 accounts and I explained well to the customer, I clearly explained to my customer how to refresh their page, I reviewed my customer's history and celebrated their long time use, I reviewed this month's magazine and can share the highlights of an article, I appreciated a customer for their loyalty to our product, List the name of one article in the magazine and why it was interesting, I properly handled demographic information by obtaining it from the customer first and then repeating it back, I updated an address properly and placed Portal ID in Wilke, I had an AMAZING call from start to finish, I minimized saying 'today' 'definitely' and 'certainly', I used a great willingness statement during my call, I explained renewal notices thoroughly to my customer and I put my own stamp on my call and rocked it.
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