This bingo card has a free space and 29 words: Reassured the customer with 3 power words, Assured the customer that we can assist, Recapped the call prior to ending/transferring, Confirmed the reason for calling outside of the compassion statement, Left detailed notes, Celebrated wins with the customer (reassurance), Assisted in the group chat, Shared best practices with a peer, Sent an ACE to a peer, Asked "if there's anything else to assist with" prior to transfer/call ending, Tailored the empathy statement to the reason for calling, Warm Transfer, Answered the call within 10 seconds (mic down vs up) Ready to take the call, Build rapport around the smart device, Branded the call, Dispositioned the call properly, Didn't over talk the customer, Asked probing questions, Owned the resolution with positive phrasing, Scheduled a callback, Remained conversational, Followed the proper 5-point hold procedure, Enthused tone from start to finish, Provided clear instructions, Mentioned the outbound script, Troubleshooted the issue before transferring, Acknowledge the customer by their name, Used tools and Delivered an exceptional experience.
PILOT BINGO | USCC BINGO | Collections 101: Call Listening Bingo | Five9 Launch Day! | CS&S Bingo
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